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The European Benchmarking Co-operation




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Benchmarking programmes

Since 2007, EBC operates an international benchmarking programme with the objective to improve water and wastewater services.

Western Europe

Western Europe remains EBC's core market. Building on the experience for Western Europe EBC has become a renowed initiative in benchmarking and performance improvement.

EBC participants globally

In 2013, 40 companies from 18 different countries joined EBC's annual benchmarking exercise. Three of these utilities are from outside Europe (Japan, Singapore, United States).


EBC benchmarking process

The International Water Association briefly defines benchmarking as a tool for performance improvement through systematic search and adaptation of leading practices. Benchmarking is not a single action but a continuous, cyclical process.


EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

IB2013 Public report

The IB2013 Public Report highlights the results of the international benchmarking exercise that ended in December 2014. The annual benchmarking excercise in Western Europe attracted 48 utilities from 17 countries.



Latest news

2015-04-02 - Invitation for upcoming IB2014

EBC has sent out invitations for its next benchmarking exercise IB2014. Water- & wastewater utilities from (primarily) all over Europe are cordially invited to jointly assess and compare performance and find ways to improve the service.

2015-03-17 - IB2013 Public report now available

The IB2013 Public Report highlights the main results from the annual benchmarking exercise in Western Europe. 48 utilities from 17 countries participated. Key indicators are clustered around the performance areas distinguished within the EBC benchmarking methodology: Water quality, Reliability, Service quality, Sustainability and Finance & Efficiency.

2014-11-20 - Successful benchmarking workshop IB2013 in Antwerp

On 18 and 19 November 2014 a record number of 115 delegrates gathered in Antwerp, Belgium, for the annual benchmarking workshop. The workshop included dicussions on the preliminary results of the performance assessment, a site visit to Aquafin's R&D-centre and WWTP Antwerpen-Zuid  and sessions to exchange good practices.

News archive