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The European Benchmarking Co-operation

Improvement programme for water services

Benchmarking programmes

Since 2007, EBC operates an international benchmarking programme with the objective to improve water and wastewater services. Joining the EBC-programme is a commitment to asses, learn and improve!

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Western Europe

Western Europe remains EBC's core market. Building on the experience for Western Europe EBC has become a renowed initiative in benchmarking and performance improvement.

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EBC participants globally

In 2016, 45 utilities from 20 different countries participated in EBC's annual benchmarking exercise. Three of these utilities are from outside Europe (Singapore, United States and Oman). Additionally, 45 utilities divided over 3 hubs (Bulgaria, former Yugoslavia region and Ukraine) joined.

 
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EBC benchmarking process

The International Water Association briefly defines benchmarking as a tool for performance improvement through systematic search and adaptation of leading practices. Benchmarking is not a single action but a continuous, cyclical process.

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How to join IB2016

EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

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IB2015 Public report

The IB2015 Public Report highlights the results of the international benchmarking exercise that ended in December 2016. The annual benchmarking excercise in Western Europe attracted 45 utilities from 20 countries.

 

 

Latest news

2017-11-14 - IB2016 Benchmarking workshop: Commitment to service improvement

From 9 - 10 November 2017, participants in the IB2016 benchmarking exercise for Western Europe gathered in Hal Luqa, Malta for the 11th edition of the annual benchmarking workshop. Over 90 utility representatives from around Europe and beyond, including guests from regional benchmarking hubs in the Danube region participated in an inspirational, constructive and open atmosphere.

2017-06-20 - Registration for IB2016 still possible

Over the last two weeks the EBC-project team received several question about the possibilities to still join IB2016. On the first of May the 11th edition of the International Benchmarking exercise for Western European water- and wastewater utilities started. With participants from 20 different countries it promises to be an interesting exercise again. 

2017-03-06 - Orientation & Training workshop IB2016: agenda available

The agenda of the Orientation & Training workshop for the Western Europe Program, is now available. The Workshop will take place on 4 April in Copenhagen, Denmark and starts on 10:00 in the morning.

News archive