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Regional benchmarking hub for Albania & Kosovo

The Water Supply and Sewerage Association of Albania (SHUKALB), the Water and Wastewater works Association of Kosovo (SHUKOS), EBC Foundation and the Danube Water Program have joined forces to facilitate a benchmarking programme for water- & wastewater utilities in Albania & Kosovo. Objective of the programme is to improve water services by benchmarking and learning from each other.

The programme is carried out by the regional benchmarking hub for Albania & Kosovo, hosted and coordinated by the Water and Wastewater works Association for Kosovo and facilitated by EBC Foundation, with financial support from the Danube Water Program and the Open Regional Fund for Southeast Europe.

In 2014, eleven water- & wastewater utilities participated in a first benchmarking exercise under this programme. In 2015 a second cycle was carried out in which twelve water- & wastewater utilities participated; the ambition is to enlarge the network of utilities that jointly work on improving their services over time.

Utilities that participate get their own, individual company report in which their performance in several areas is compared with other utilities in the group and with the average performance of utilities abroad as a reference. Next to this, meetings and workshops are organised to exchange knowledge and good practices.

The exercise is conducted in English and partly in Albanian.

If you would like more information about the benchmarking programme, please contact the Water and Wastewater works Association of Kosovo (coordinator of the regional benchmarking hub for Albania & Kosovo).

 

Contact details:
Water and Sewerage works Association for Kosovo (SHUKOS)
Str. Bill Clinton, No. 13, 10000 Pristina, Kosovo
Tel.: +381 38 526 873

Water Supply and Sewerage Association of Albania (Shukalb)
Rruga "Pjeter Bogdani", Pallati "Teuta", Ap. 5/4, Tirana, Albania
Tel.: +355 42 245 101
E-mail: info@shukalb.org