In 2014, the Water Supply and Sewerage Association of Albania (SHUKALB), the Water and Wastewater Works Association of Kosovo (SHUKOS), EBC Foundation and the Danube Water Program joined forces to set up and run a professional benchmarking programme for drinking water- & wastewater utilities in Albania & Kosovo. Objective of the initiative was to help utilities improving their water services by benchmarking and learning from each other.
The programme was carried out by the newly established benchmarking hub for Albania & Kosovo, hosted and coordinated by SHUKOS, with technical support from EBC Foundation. The Danube Water Program and the Open Regional Fund for Southeast Europe financially supported the capacity building activities.
After an initial training of the regional hub co-ordinator by EBC and a subsequent training of utility co-ordinators, 11 water- & wastewater utilities from Albania & Kosovo started in 2014 with a first benchmarking exercise. In 2018 the hub carried out the fifth and final edition of the series of benchmarking exercises in this context.
Utilities that participated submitted performance information and received their own, individual company report in which their performance in several areas was compared with other utilities in the group and - as a reference value - with the average performance of utilities elsewhere in Europe.
Next to this assessment, meetings and workshops were organised to exchange knowledge and good practices and jointly search for improvement opportunities.
The exercise was conducted in English and (partly) in Albanian. In total, through this initiative 17 water utilities from Albania & Kosovo were successfully trained and gained experience with benchmarking and improving by learning from good practices.
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