Since the start, more than 250 water- and wastewater utilities from 45 different countries, distributed over different regional programmes, have been engaged in one or more benchmarking cycles to exchange knowledge and benchmark their services.
In 2007 EBC started a cross-border benchmarking programme for drinking water- and wastewater services. In the very beginning, it focussed on utilities in North-West Europe, but soon after the benchmarking programme reached out to utilities across Europe and even beyond. So far, in total some 250 different utilities have joined one or more of EBC's annual benchmarking exercises.
The European programme is a voluntary, self-financed programme - utilities sign up and pay a (cost covering) participation fee. Annually, the benchmarking exercises attract 40 to 50 participants, representing some 10-15% of the EU-population.
Below are some facts & figures displayed giving insight into the IB2021 group of participants
Together with local partners, EBC facilitates or has facilitated several regional benchmarking programmes across Europe and even beyond.
In most cases these regional programmes are structured according to EBC’s benchmarking hub-concept. In this concept, national water utility associations are the “owner” of the programme and responsible for the local organisation of the activities. EBC supports the associations with the programme organisation, the training of co-ordinating staff, the methodology, an online benchmarking platform and with the workshops for sharing good practices. Starting point of the hub-concept is that all participants in all regional programmes/hubs use the same assessment methodology (apart from optional extra local questions). Because of this, results can be compared between the different programmes.
So far, some 110 utilities from 10 different countries ranging from Bulgaria to Ukraine, from Slovenia to Romania and in Kenya have been involved in EBC-facilitated utility benchmarking efforts, and this number continues to grow.