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The programme explained

EBC’s benchmarking- and improvement programme offers participants a comprehensive analysis of the performance of its utility in comparison with colleague utilities from across Europe. This “fitness check” helps participants finding improvement areas and -priorities in a structured and objective way.

EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

Since its start in 2007, more than 220 utlities participated in one of EBC's benchmarking programmes. Together they serve millions of customers with water- and wastewater services.

Since 2007, EBC annually organises benchmarking exercises for water- and wastewater utilities operating in Western Europe. Goal of the international benchmarking exercise is to assist drinking water- and wastewater utilities in their continuous efforts to improve their services by benchmarking.

Next to offering a benchmarking programme for Western European utilities, EBC is or has been involved in several other regional benchmarking initiatives, in close collaboration with local partners.

The Public report for the Western European programme shows ranges and median values of 24 key indicators for drinking water- and wastewater services. In order to present a balanced view on the performance of utilities, EBC analyses six performance areas: Access, Water quality, Reliability, Service quality, Sustainability and Finance & Efficiency.