Water associations from Bosnia-Hercegovina, Croatia, Macedonia, Montenegro, Serbia and Slovenia, EBC Foundation and the Danube Water Program have joined forces to facilitate a benchmarking programme for water- & wastewater utilities in the former Yugoslavia region. Objective of the programme is to improve water services by benchmarking and learning from each other.
The programme is carried out by the regional benchmarking hub for the former Yugoslavia region, hosted and coordinated by the Inter-institutional Professional Network in Water Sector of Serbia (IPM) and facilitated by EBC Foundation, with financial support from the Danube Water Program and the Open Regional Fund for Southeast Europe.
In 2014, thirteen water- & wastewater utilities participated in a first benchmarking exercise under this programme. In 2015 a second cycle was carried out in which twenty utilities participated. The programme continued in 2016 with eighteen participants and is currently in the draft reporting fase of the fourth exercise (September, 2017). The ambition is to enlarge the network of utilities that jointly work on improving their services over time.
Utilities that participate get their own, individual company report in which their performance in several areas is compared with other utilities in the group and with the average performance of utilities abroad as a reference. Next to this, meetings and workshops are organised to exchange knowledge and good practices.
The exercise is conducted in English and partly in Serbian.
If you would like more information about the benchmarking programme, please contact the Inter-institutional Professional Network in Water Sector of Serbia (coordinator of the regional benchmarking hub for the former Yugoslavia region).