Een ogenblik geduld a.u.b.

Public Report IB2020

The IB2020 Public Report highlights the main results from the annual benchmarking exercise for water- and wastewaterservices in Europe. Also, it showcases best practices from the sector and presents participants' experiences. 


In the 2021-cycle 41 utilities from 19 different countries participated. Together they serve a significant number of consumers across Europe and beyond.

The IB2020 Public Report shows ranges and median values of 24 key indicators for drinking water- and wastewater services. In order to present a balanced view on the performance of utilities, EBC analyses six performance areas: Access, Water quality, Reliability, Service quality, Sustainability and Finance & Efficiency.

For drinking water the report contains indicators like population coverage, quality of supplied water, mains failures, distribution losses, services complaints, affordability, electricity use, climate footprint, total cost coverage, mains rehabilitation, average water charges and personnel intensity.

For wastewater indicators like population connected to sewers, wastewater treatment plant (WWTP) compliance, sewer and connection blockages, flooding from combined sewers, total complaints, affordability, WWTP energy consumption, climate footprint, total cost coverage ratio, sewer rehabilitation, average charges and personnel intensity are included.

Next to the key indicators, the Public Report contains good practices and participants' experiences. This year with contributions from hanseWasser Bremen (D), the Municipal Water Company from Wroclaw (PL), Krakow Water (PL) and Aguas do Porto (P).

You can download the report here: IB2020 Public Report

Previous editions of the Public report are available here.