The IB2016 Public Report highlights the main results from the annual benchmarking exercise in Western Europe. 47 utilities from 20 countries participated. Key indicators are clustered around the performance areas distinguished within the EBC benchmarking methodology: Context information, Water quality, Reliability, Service quality, Sustainability and Finance & Efficiency.
The public report shows median values and spreads of some key indicators for both drinking water and wastewater services. For drinking water the report contains indicators like quality of supplied water, mains failures per 100 km, services complaints per connected property, share of water bill, electricity use per m3 water produced, climate footprint per m3 direct revenue drinking water, total cost coverage ratio, average water charges and average mains age. For wastewater indicators like wastewater treatment plant (WWTP) compliance, sewer and connection blockages, share of wastewater bill, WWTP energy consumption, total cost coverage ratio and average charges per connected property are included.
Read more or download the IB2016 Public report.