Documents

The Call to Register for IB2021 contains all the details you need to participate in the 2022 benchmarking exercise for drinking water- and wastwater services. Also, it contains the information  on how to register. 

Terms & Conditions for benchmarking- and improvement services provided by Stichting EBC Foundation. Version 1.1 published 25.02.2020

Benchmarking – the process of identifying and learning from Good Practices in other organisations – is a powerful tool in the quest for continuous improvement and performance breakthroughs. The authors and sponsors have produced this European Code of Conduct to guide Benchmarking encounters and to advance the professionalism and effectiveness of Benchmarking in Europe. It is based upon the Code of Conduct used by APQC and the wording has been modified to take into account the requirements of competition law. The layout and presentation have also been modified to provide a more positive chronological approach. Adherence to this Code will contribute to efficient, effective and ethical Benchmarking.