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The European Benchmarking Co-operation

Improvement programme for water services

Building on the experiences of its founding partners, EBC Foundation has developed a leading international benchmarking programme to improve water services. Participation in the programme enables utilities to assess their performance, learn from colleagues and thus improve their services.

The programme explained

EBC’s benchmarking- and improvement programme offers participants a comprehensive analysis of the performance of its utility in comparison with colleague utilities from across Europe. This “fitness check” helps participants finding improvement areas and -priorities in a structured and objective way.

EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

Since its start in 2007, more than 220 utlities participated in one of EBC's benchmarking programmes. Together they serve millions of customers with water- and wastewater services.

Since 2007, EBC annually organises benchmarking exercises for water- and wastewater utilities operating in Western Europe. Goal of the international benchmarking exercise is to assist drinking water- and wastewater utilities in their continuous efforts to improve their services by benchmarking.

Local associations, EBC Foundation and Danube Water Program have joined forces on several regional benchmarking programmes.

In December 2017 the IB2016 benchmarking exercise for Western Europe ended. The exercise attracted 47 utilities from 20 different countries. For stakeholder communication, a public report has been prepared to highlight the results of the exercise that ended in December 2017.

Latest news

News

  • EYDAP receives the first ‘EBC benchmarking certificate’
    2018-11-19 16:43:56 / Tom Bijkerk

    During the annual benchmarking workshop for Western Europe, which took place from 14-16 November 2018 in Athens, the first ‘EBC benchmarking certificate’ was awarded to EYDAP. The certificate intends to acknowledge the organisations that are seriously working on improving their service.

  • IB2017 Benchmarking workshop: Turning data to solutions
    2018-11-19 16:32:05 / Tom Bijkerk

    From 14 – 16 November 2018, participants in the IB2017 benchmarking exercise for Western Europe gathered in Athens, Greece for the 12th edition of the annual benchmarking workshop. Almost 90 representatives from around Europe and beyond, including guests from regional benchmarking hubs in the Danube region, the EIB and Aqua Publica Europea participated in a lively, dynamic and inspirational atmosphere.

  • Registration for EBCs Annual Benchmarking workshop (Western European Programme) now open
    2018-09-24 00:00:00 / Tom Bijkerk

    Registration for EBC’s 12th annual Benchmarking Workshop for participants in the Western European Programme is now open! The workshop takes place from 15 to 16 November in Athens, Greece with a welcome reception in the evening of the 14th. 

     

  • Registration for the Western European Benchmarking Programme still possible
    2018-06-14 11:03:12 / Tom Bijkerk

    A group of water- and wastewater utilities from 18 different countries already started with the data entry for this years’ International Benchmarking exercise (IB2017). They are on a quest to assess, learn and improve! Your utility can still join them!