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The European Benchmarking Co-operation

Improvement programme for water services

Building on the experiences of its founding partners, EBC Foundation has developed a leading international benchmarking programme to improve water services. Participation in the programme enables utilities to assess their performance, learn from colleagues and thus improve their services.

The programme explained

EBC’s benchmarking- and improvement programme offers participants a comprehensive analysis of the performance of its utility in comparison with colleague utilities from across Europe. This “fitness check” helps participants finding improvement areas and -priorities in a structured and objective way.

EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

Since its start in 2007, more than 220 utlities participated in one of EBC's benchmarking programmes. Together they serve millions of customers with water- and wastewater services.

Since 2007, EBC annually organises benchmarking exercises for water- and wastewater utilities operating in Western Europe. Goal of the international benchmarking exercise is to assist drinking water- and wastewater utilities in their continuous efforts to improve their services by benchmarking.

Local associations, EBC Foundation and Danube Water Program have joined forces on several regional benchmarking programmes.

In December 2017 the IB2016 benchmarking exercise for Western Europe ended. The exercise attracted 47 utilities from 20 different countries. For stakeholder communication, a public report has been prepared to highlight the results of the exercise that ended in December 2017.

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