Since 2007, EBC operates an international benchmarking programme with the objective to improve water and wastewater services. Joining the EBC-programme is a commitment to asses, learn and improve!
Western Europe is EBC's core market. Building on the experiences in Western Europe EBC has become a renowed initiative in benchmarking and performance improvement.
Local associations, EBC Foundation and Danube Water Program have joined forces on several regional benchmarking programmes.
In 2017, 47 utilities from 20 different countries participate in EBC's annual benchmarking exercise. Three of these utilities are from outside Europe (Singapore, United States and Oman). Additionally, 52 utilities divided over 4 hubs (Bulgaria, former Yugoslavia region, Albania & Kosovo and Ukraine) are taking part.
The International Water Association briefly defines benchmarking as a tool for performance improvement through systematic search and adaptation of leading practices. Benchmarking is not a single action but a continuous, cyclical process.
EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.
The IB2015 Public Report highlights the results of the international benchmarking exercise that ended in December 2016. The annual benchmarking excercise in Western Europe attracted 45 utilities from 20 countries.