Een ogenblik geduld a.u.b.

The European Benchmarking Co-operation

Improvement programme for water services

Building on the experiences of its founding partners, EBC Foundation has developed a leading international benchmarking programme to improve water services. Participation in the programme enables utilities to assess their performance, learn from colleagues and thus improve their services.

The programme explained

EBC’s benchmarking- and improvement programme offers participants a comprehensive analysis of the performance of its utility in comparison with colleague utilities from across Europe. This “fitness check” helps participants finding improvement areas and -priorities in a structured and objective way.

EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

Since its start in 2007, more than 220 utlities participated in one of EBC's benchmarking programmes. Together they serve millions of customers with water- and wastewater services.

Since 2007, EBC annually organises benchmarking exercises for water- and wastewater utilities operating in Western Europe. Goal of the international benchmarking exercise is to assist drinking water- and wastewater utilities in their continuous efforts to improve their services by benchmarking.

Local associations, EBC Foundation and Danube Water Program have joined forces on several regional benchmarking programmes.

In December 2018 the IB2017 benchmarking exercise for Western Europe ended. The exercise attracted 44 utilities from 20 different countries. For stakeholder communication, a public report has been prepared to highlight the results of the exercise.

Latest news

News

  • Picnic season is open!
    2019-04-15 12:36:28 / Tom Bijkerk

    On Friday 5 April, EBC together with MPWiK Wroclaw organized the very first knowledge picnic. The concept is simple: in short expert meetings (small groups of max. 10 to 15 people), hosted by one of the participating utilities, experiences/best practices around one specific process/theme are discussed.

  • Invitation Orientation & Training workshop IB2018
    2019-03-18 15:07:49 / Tom Bijkerk
    The agenda of the Orientation & Training workshop for the Western Europe Programme, is now available! The Workshop will take place on 9 April in Brussels, Belgium.
  • Call to Register for EBC’s International Benchmarking Exercise - IB12018
    2019-03-07 11:32:01 / Tom Bijkerk

    In 2019 the European Benchmarking Co-operation organises its 13th annual benchmarking exercise for drinking water- & wastewater utilities in Western Europe. Joining the EBC-programme is a commitment to assess, learn and improve!

  • 5 April - First Knowledge Picnic!
    2019-03-04 15:08:20 / Tom Bijkerk
    On the 5th of April, EBC together with MPWiK Wroclaw (Poland) will organise the first Knowledge Picnic. This knowledge exchange event will focus on the Digital transformation in a water utility. The Picnic is open to participants in the EBC programme.