Een ogenblik geduld a.u.b.

The European Benchmarking Co-operation

Improvement programme for water services

The map below shows the number of unique utilities per geographic cluster, which participated at least once over the last 5 years in one of EBCs’ benchmarking programmes.

The programme explained

EBC’s benchmarking- and improvement programme offers participants a comprehensive analysis of the performance of its utility in comparison with colleague utilities from across Europe. This “fitness check” helps participants finding improvement areas and -priorities in a structured and objective way.

EBC offers a learning-orientated benchmarking programme. Participants to the benchmarking exercise will be able to compare the performance of their own utility with that of peers and collect objective performance information for use in communication to stakeholders.

Since its start in 2007, more than 220 utlities participated in one of EBC's benchmarking programmes. Together they serve millions of customers with water- and wastewater services.

Since 2007, EBC annually organises benchmarking exercises for water- and wastewater utilities operating in Western Europe. Goal of the international benchmarking exercise is to assist drinking water- and wastewater utilities in their continuous efforts to improve their services by benchmarking.

Next to offering a benchmarking programme for Western European utilities, EBC is or has been involved in several other regional benchmarking initiatives, in close collaboration with local partners.

The Public report for the Western European programme shows ranges and median values of 24 key indicators for drinking water- and wastewater services. In order to present a balanced view on the performance of utilities, EBC analyses six performance areas: Access, Water quality, Reliability, Service quality, Sustainability and Finance & Efficiency.

Latest news


  • Knowledge Picnic Marathon - a retrospect
    / Tom Bijkerk

    For the IB2019 edition EBCs knowledge exchange event online! Instead of joining a two day workshop hosted by one of the participating utilities, colleagues could now login to 6 different online Knowledge Picnics.

  • IB2019 Benchmarking Coordinator of the Year Award
    / Tom Bijkerk
    Thursday 19 November 2020, the IB2019 plenary took place. Unfortunattely not in-person but online due to the ongoing pandemic. Luckily some elements remained the same: during the session the winners of the "Benchmarking Coordinator of the Year Awards" were announced!  
  • Responding to COVID-19 – utilities’ experiences
    / Tom Bijkerk

    On 11 March the WHO declared COVID-19 pandemic. According to renowned research institutes (treated) drinking water is well protected against viruses, including the Corona virus. Still extra measures are necessary to secure the continuous availability of safe water- and sanitation services for all. 

  • Finding relevant indicators for water related SDGs
    / Tom Bijkerk

    On Friday 6 March, EBC together with Canal de Isabel II, Waternet and VA SYD organised a Knowledge Picnic.