EFQM Code of Conduct

Benchmarking – the process of identifying and learning from Good Practices in other organisations – is a powerful tool in the quest for continuous improvement and performance breakthroughs. The authors and sponsors have produced this European Code of Conduct to guide Benchmarking encounters and to advance the professionalism and effectiveness of Benchmarking in Europe. It is based upon the Code of Conduct used by APQC and the wording has been modified to take into account the requirements of competition law. Adherence to this Code will contribute to efficient, effective and ethical Benchmarking.