The European Benchmarking Co-operation (EBC) is an industry-based, not-for-profit benchmarking initiative for water services. It aims to facilitate water utilities in improving their performance and raising transparency.

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The mission of EBC, a co-operation of four European national water associations, is to facilitate water utilities in the continuous process of improving performance and raising transparency by:

  • offering an international benchmarking programme for water services;
  • providing a platform for exchanging leading/best practices of management and operations;
  • exchanging knowledge and experiences on benchmarking.

Benchmarking is a proven management instrument for performance improvement through systematic search and adaptation of leading practices. It is not a single action, but a continuous, cyclical process that consists of two consecutive steps: performance assessment and performance improvement.

To assess a water utility's performance, the EBC-partners have developed a performance assessment model for water- and wastewater activities, that fits larger as well as smaller utilities. The model applies the variables and indicators as defined in the Performance Indicator system of the International Water Association (IWA). The EBC-programme not just focuses on costs, but analyses all key performance areas: water quality, reliability, service, sustainability and finance & efficiency, in order to show a balanced view on a utility's performance.

For performance improvement, EBC organises benchmarking workshops to exchange knowledge and best practices and prepare performance improvement plans. Where possible, site visits are organised in connection to these workshops. 

Since 2007, EBC annually organises benchmarking exercises, with a growing number of utilties participating from all over Europe and even beyond.

Click here for information about the present benchmarking activities.

EBC's benchmarking programme is fully supported by EUREAU, the European Federaton of Natonal Associations of Water and Wastewater Services and IWA, the International Water Association. 





Mar 28, 2014
Invitation for next exercise IB2013!
March 2014, EBC has sent out invitations for its next benchmarking exercise IB2013. Water- & wastewater utilities ...


Mar 27, 2014
EBC Foundation selected as EIP Water Action Group
On 26 March 2014 the European Commission announced that EBC Foundation (under construction) has been selected as an EIP Water Action Group. European Innovation Partnerships (EIP) are an instrument of the European Commission...


Mar 26, 2014
IWA European Utility Conference on 15 & 16 May 2014 in Oslo
On 15 & 16 May 2014 the International Water Association organises a European Utility Conference in Oslo. At this event, EBC will present...


Mar 24, 2014
IB2012 public report
December 2013, the IB2012 benchmarking exercise ended. 40 Utilities from 18 different countries assesed and compared...


Jun 18, 2012
EBC-aligned benchmarking programme for Romanian water sector
In a 2-year EBRD-funded project, EBC and a project consortium of PWN/Aquanet - BDO Romania collaborate to develop ...


Mar 1, 2012
EBC contributes to MDG-project Kenya
December 2011, a Dutch-Kenyan consortium lead by the water utility joint-venture Vitens-Evides International started a project to assist the Kenyan national water association WASPA...


international search for best practices in management and operations
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