In 2018 the European Benchmarking Co-operation organises the 12th edition of its programme of annual benchmarking exercises for drinking water- & wastewater utilities in Western Europe (IB2017).
The exercises aim to assess the actual performance of your utility, determine strong points in which your utility is leading and also identify performance gaps where you can learn from others to improve. Joining the EBC-programme is a commitment to asses, learn and improve!
IB2017 primarily targets at European water utilities, although utilities from outside Europe who wish to improve their services are most welcome to join and benefit from the peer utility network.
Please have a look at the 'Call to Register' for further information. This document contains all the background information about the International Benchmarking Exercise 2018 (IB2017 - Western European programme) and the registration procedure. To register directly please complete this online form.
Utilities interested in participation in one of the Danube Water Program hubs can have a look for more information here
Utilities interested in participation in the Danube Region hub can have a look for more information here
Participation level & data collection efforts:
The most advanced level requires about 240 data items for drinking water and 190 data items for wastewater, which takes on average about 2-3 weeks of labour to collect depending on experience and data availability. The basic level takes considerably less effort; however, benchmarking is not so much about the data collection effort, but about the benefits you may expect in return. The more advanced the benchmarking level, the more the pay-off in terms of a more detailed performance analysis and a better insight in the respective business processes.
Involved utility staff should master the English language sufficiently.
EBC offers three different options to subscribe for its Western European benchmarking programme.
1. subscription for one year (IB2017 only) – 9.500 Euro
2. subscription until further notice, with the right to end participation annually – 9.000 Euro/year
3. subscription for multiple years:
- for 3 years – 8.750* Euro/year
- for 5 years – 8.500* Euro/year
Utilities with less than 100.000 inhabitants can participate at the basic level for a reduced fee of 1.500 Euro/year.
The (not-for-profit) fee paid by participants covers the common project costs, like: labour-, travel- and accommodation costs of the EBC-project team; external assistance of the EBC-project team by a consultant; organisation of the orientation & training workshop and the benchmarking workshop; IT-costs (website, database, tools, certificates, licenses, etc.); communication costs (printing, mailing, etc.). Next to common project costs, the exercise brings own costs for the participant, like: labour costs for data collection & validation; travel and accommodation costs for attending the orientation & training workshop and the benchmarking workshop. Participants need to cover these costs themselves.
If, unexpectedly, the number of registered utilities at the closing date would be too few to cover the common project costs, EBC has the right to cancel the project or (in consultation with participants) continue it in an alternative way.
Interested utilities can register by completing the online Registration form. After submitting the form you will receive a confirmation by mail. Please sign this document and return it to email@example.com
Registration is open from 1 February 2018.
Closing date for registration is 27 April 2018. Utilities who would like to join after this date are still very welcome, however delayed registration may result in not being included in the (draft) reporting.
In case of delayed registration, please contact the EBC-project team via: firstname.lastname@example.org
Final results will be available by 14 December 2018.
To balance the need for a safe learning environment and the call for transparency, EBC applies the following confidentiality protocol:
I. as a general rule, EBC-partners and -participants handle individual utility data/-results that are submitted/exchanged in the framework of the project confidentially;
II. utilities can choose to participate transparently or anonymously:
- transparent option: the results for my utility may be shared with other participants. This means that in your company report the results of all affirmative participants will be shown with their utility name. All other participating utilities will be shown anonymously;
- anonymous option: the results for my utility must be presented in an anonymous way. This means that in your company report the results of all participating utilities will be shown anonymously;
III. in the (closed) benchmarking workshop, results of the performance comparisons are shown in a transparent way, to be able to discuss outliers, performance gaps & best practices more effectively;
IV. public reporting:
- EBC is entitled to report externally about the results of the exercise;
- names of participants and their general characteristics are considered to be public information;
- all other individual utility data/results are confidential and will only be shown in an anonymous way;
V. comparisons with other data sources will be anonymous, unless agreed otherwise;
VI. for the remaining, EBC, its partners and participants endorse the EFQM Code of Conduct and act accordingly.
At registration, Participants are explicitly asked if they give permission to EBC to share collected IBNet-indicators with the World Bank. Permission of Participants to share IBNet-indicators, will only hold for these specific indicators.
Background information: IBNet is the global largest database of water- and sanitation services from the World Bank. At present, the IBNet-database mainly contains data from utilities in developing countries and emerging countries; the number of data from utilities in developed countries is still limited. For balanced policy making by the different stakeholders, the World Bank aims to include more data from utilities in developed countries. From this perspective the World Bank has requested EBC to share IBNet-indicators, as these are also collected in the EBC-programme. According to the confidentiality protocol, EBC does not exchange data with third parties without permission of Participants. Therefore, Participants are explicitly asked for this permission).