Participation

The IB2009-project
In 2010 EBC runs its next international benchmarking exercise for water services, covering data of 2009. The project starts mid April with a training/kick-off meeting, and runs until November to have results before the end of the year. The exercise targets at (primarily) European water utilities, although utilties from outside Europe are welcome to participate and to benefit too.
Please download here the letter of invitation and the project plan.

Why participate?
Water utilities can benefit from the programme in several ways.

At first, the programme gives you the opportunity to look at your own utility from a different perspective. Next, you are able to compare your own performance with that of European peers. By actively participating in the programme and the utilities' network, you can learn from good/best practices and adapt these to your own ituation. Finally, the programme provides you with objective performance information you can use for communication with stakeholders.

Utilities can choose to benchmark at different levels of detail (basic level, standard level or advanced level), depending on available data and ambition. Obviously, utilities can benefit most by analysing their performance in more detail. We encourage utilities to join at least the standard level!

Via the login button on this website participants can enter a dedicated application, to submit the required data and view basic benchmarking results on-line.

Example of on-line data-entry:

Example of on-line reporting:

Deliverables of the project are:

• a confidential, individual utility report with the key performance indicators (management summary);
• a feature to view full results online;
• a workshop to jointly discuss results, special topics, best practices and action plans for improvement;
• an anonymous, public report for communication with stakeholders.
  

Project outline
Project outline in terms of main activities/milestones and planning:

Conditions
To cover the project costs, participants pay a fee of € 8.250,-

Since the EBC-partners also want to encourage smaller utilities (less than 100.000 inhabitants) to participate, these utilities pay a reduced fee of € 1.200, - if they just join the basic level.

The EFQM European Benchmarking Code of Conduct is applicable to the project.

More information
For more information, please contact us at info@waterbenchmark.org.